Terms of Business of Jeol Training Hub and Consultancy
You are welcome to our website. This page gives you information about us and the legal terms and conditions (Terms) on which we sell our site, online and e-learning courses that are listed on our website to you.
Please read these Terms carefully and make sure that you understand them, before ordering any Course from our site. They form the Contract we have upon buying the Course from Us. These Terms will apply to any contract between us for the sale of a Course to you (Contract). It is important that you agree to these Terms before placing an order. If you do not accept these Terms, you will not be able to order any Course from our site.
You may print a copy of these Terms or save them to your computer so that you can refer to them in the future.
We update these Terms from time to time as set out in clause 3. Every time you wish to order course, please check these Terms to ensure you understand the terms which will apply at that time.
As a UK company, these Terms, and any Contract between us, are only available in the English language.
Section 1 – Information about us
1.1. This website site; https://jeoltraining.co.uk belong to us. Jeol Training Hub and Consultancy) is a Training company registered in England and Wales under company number 09761217. Our registered office at 167-169 Great Portland St, London W1W 5PF
1.2. Contacting us if you are a consumer:
1.2. 1.2.1. You can e-mail us at info@jeoltraining@gmail.com or contact our Customer Service team by telephone on 07824384878 or by post to 167-169 Great Portland St, London W1W 5PF
If you are emailing us or writing to us please include what you inquiry is so that we can identify it.
1.2.2. In the case that we have to contact you, or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you have giv
2. How we use your personal information
3. Use of our site
4. Our right to vary these Terms
5.2. Should we revise the Terms that are applicable to you, we would give you reasonable notice of any change.
5. Age restrictions
As a consumer, you would only purchase a product from us if you are at least 18 years old. If you are under 18, you must 16 years of age or older to participate in any of our courses. The course must be bought by a parent or guidance and must sign a parental consent which must be signed prior to the course starting. Please email info@jeoltraining@gmail.com to request the parental consent form.
6. Purchasing a Course
Order Process
6.1. This website would guide you through the steps you need to take to place an order with us. You can check and amend your order before submitting it to us..
6.2. After you purchase your course, you would get an email from us that confirms your purchase (this will be a confirmation email from our website). Please note that the purchase is only completed after you receive our acceptance email.
6.3. Our Acceptance Confirmation forms a contract between us. .
Equipment Needed for our Online Course
Virtual classroom Courses and accredited exam Courses require you to have:
- An exam environment
- A working laptop/pc/mac
- The latest version of Zoom
- Working microphone and camera
7. PROQUAL/CITB Courses:
6.5.1. Payment terms: All courses must be paid for as set out in the specific course specification and using the online payment facility provided by the Site or via BACS transfer. Upon receiving your correct payment, you will be provided with the acceptance of booking, joining instructions will be sent around 7 days before a classroom course. You would receive Zoom link for a virtual/remote course 3 days before the course and any course materials will be provided to you in digital format.
6.5.2. Hard copy Course materials: If your Course is physical course, you will receive hard copy resources on the first day of the Course. If you wish for them to be posted to you earlier, please provide us with at least 14 days’ notice and subject to payment of the printing costs of £25+VAT. This would be sent to the address given on your registration form.
If your course is remote or virtual, we would provide you with digital resources e.g. E-Books. If you would like to receive hard copies, an additional fee would be paid. The option to purchase hardcopy resources may be available on our website, however, if not, you should email info@jeoltraining@gmail.com to request a hard copy. Please provide us with at least 14days’ notice.
6.5.3. Our course rules: All our courses are subject to the awarding body rules Rules and examination rules. Please take time to read these and ensure you understand them. Failure to comply with these rules will mean you will not be eligible for the awarding body’s certificate.
6.5.4. Changing Course start dates: we may accommodate requests to transfer you on to a different Course, but there is no guarantee that this will be possible. There would a booking fee of £50+VAT of your Course fee which is payable immediately in order to secure the Course transfer and is non-refundable. This would be subject to advance notice of at least 7 working days prior to the Course start date.
6.5.5. Changing Course session dates once a Course has started (or under 5 working days notice): we will try to accommodate such requests to transfer you on to a different session, but cannot guarantee that this will be possible. All transfers are subject to a rebooking fee of 65% of your Course fee which is payable immediately in order to secure the session transfer and is non-refundable.
6.5.6 Changing of delegate names: Should you wish to change the person who is attending the course, i.e, if you can no longer attend and you would like your colleague to attend instead, or, in the case of a business booking, your employee can no longer attend and you would like another employee to attend, we may accommodate this free of charge. However, if the original candidate has already accessed the digital resources, there would be a fee of 65% of your Course fee which is payable immediately in order to secure the name change.
6.5.7. Refunds and cancellations:
- If you are a consumer customer, you have the cooling off rights set out below. Apart from the cooling off period, you may cancel your Course provided you give us at least 7 working days’ notice before the Course start date and you have not accessed the Course portal, digital resources or opened the seal pack of hard copy materials, if applicable. We will refund the Course fees less an administration fee of £60+VAT. In all other cases, the Course fees will not be refunded.
- If you are a business customer, if you wish to cancel your purchase, you must give us at least 7 working days’ notice before the Course start date. We will refund the Course fees less an administration fee of £45+VAT. In all other cases, the Course fees will not be refunded. Should you fail to attend the Course, no refund of the Course fee is due. If you wish to re-attend the Course, the full Course fees are payable.
6.6. NVQ Courses
6.6.1. Payment terms: All our NVQ Courses must be paid for as set out in the specific NVQ/VRQ course specification and using the online payment facility provided by our site. Upon receipt of the correct payment, you will receive the login details to the online portal, the Course materials will be provided to you in digital format and you will be registered for the Course. Be reminded that once the online portal has been accessed, you cannot receive a refund for the deposit payment. In the event that any balancing payments are due (for example where a candidate has only paid a deposit), these must be paid on the earlier of completion of the Course or 6 months from the Course start date (Course start date is listed on the confirmation of registration). In the event that any payments are outstanding, no Course certificates will be issued. In the case of group bookings by business customers, this means that the whole group will not be certificated until all outstanding payments have been made.
6.6.1.1 Direct Debit payments are available exclusively to consumers, these excludes business customers. To initiate a Direct Debit arrangement, you are required to make an initial deposit payment of at least 15% of the total NVQ price (including VAT). Following this, you must complete the Direct Debit mandate provided by Jeol Training Hub and Consultancy.
It is important that you maintain the consistency of your Direct Debit payments and refrain from cancelling the Direct Debit arrangement. Failure to adhere to these conditions will result in the following actions:
- Withdrawal from the NVQ program and your access to the online portal will be removed until all outstanding payments are brought up to date and received by Jeol Training Hub and Consultancy.
- In the event that you successfully complete your NVQ program before fulfilling all Direct Debit payments, you will receive your certificate. However, if you subsequently miss a Direct Debit payment or cancel the Direct Debit arrangement, please note that we may reserves the right to take legal action.
6.6.2. NVQ extension fee: all candidates are expected to complete the NVQ Course within one year. In the event that you take over one year to complete the NVQ Course, we reserve the right to charge a monthly NVQ Course extension fee of £100+VAT from the anniversary of your NVQ Course start date until completion of the Course and will send a monthly invoice for the same.
6.6.3. Course rules: All NVQ Courses are subject to the NVQ Rules. Please ensure you have read and understood them. Failure to comply with these rules will mean you will not be eligible for the NVQ Certificate.
6.6.4. Changing Course start dates: we will try to accommodate requests to transfer you on to a different Course, but we cannot guarantee that this will be feasible. All transfers are subject to a rebooking fee of 25% of your Course fee which is payable immediately in order to secure the Course transfer and is non-refundable.
6.11. Technical Specifications
For information regarding digital content functionality and compatibility of the Courses, please email info@jeoltraining@gmail.com.
13. Events outside our control
13.1. We will not be held liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event beyond Our Control.these can be without limitation strikes, pandemics, strikes, riots, war, storm, flood, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war, preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other form of natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, aircraft, motor transport or other means of public or private transport.
Should any of the above affect our affects our obligations under a Contract:
– we will contact you as soon as reasonably possible to notify you; and keep on hold our obligation of our contract until such a time that after the situation that is beyond our control is resolved.